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[* black] After removing the faceplate of the BlackBerry, place it facing down on a table as shown.
[* black] Using tweezers if needed, grip the keypad by one of the plastic nubs and pull it off of the pins.
-[* black] Alternatively, you can pop the keypad out by holding the faceplate face-up and pressing the keys down.
+[* black] Alternatively, you can pop the keypad out by holding the faceplate face-up and pressing the keys down. Be sure to catch the keypad when it falls out.