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+[title] Open the outer casing
+[* black] Surepet has this unlisted video showing you how to remove the broken motor cartridge. Very useful even if you just need to clean inside the device.
+[* black] Follow along until 1:41. Try to start with the lid open before removing batteries (if the lid moves freely this doesn't matter).
+[* black] https://www.youtube.com/watch?v=vJSANXU6Yv0&ab_channel=SurePetcare