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[title] Recover the device
-[* black] ***Instructions for macOS(Catalina and later)***: Open Finder. Follow Step 1, and then plug your device into your computer. In the sidebar, you will see your device. Click on it, and a popup will appear. ***Click update*** to update your phone without erasing data. ***Click restore*** if you have forgotten your passcode. This will reset the phone.
-[* black] ***Instructions for macOS(Mojave and earlier) and Windows***: Connect your device to your PC. Open iTunes, and click the iPhone icon near the top left of iTunes. A popup will appear. Press OK. ***Click update*** to update your phone without erasing data. ***Click restore iPhone*** if you have forgotten your passcode. This will reset the phone.
+[* black] ***For macOS Catalina and Later***: Open Finder. In the sidebar, you will see your device. When you click on it, a pop up will appear prompting for Update or Restore. Update will reinstall the OS without erasing data. If the update option fails or you are locked out of your device, restore will reinstall the OS and erase all data.
+[* black] ***For macOS Mojave and Prior or Windows***: Open iTunes. In the top left corner will be an icon for the iPhone. When you click it, a popup will appear prompting to Update or Restore. Update to reinstall the OS without erasing data. If the update option fails or you are locked out of your device, restore will reinstall the OS and erase all data.