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[* black] Remove the top cover by undoing the two cross-head screws. With the unit pointing forwards, the layout is as follows:
[* black] In the centre is the heating chamber, with the steamer wand control to the right. On top of the heater are two thermal cutout switches (safety for if the heater gets too hot) with four connections; at the front on the left are the control buttons
[* black] Label the heater thermal switch connections (see photo). Then take a photo. THEN take them off.
[* black] This reveals a small crosshead for the earth to the heater, which is holding another thermal cut-out. Undo and remove the screw, this will release the thermal cutout, and you dont have to remove the earth connection.
-[* black] You have exposed the heater itself. With an H5 Hex bit, losen the four bolts which hold the unit together (dont remove them). NOT the two bolts which hold the brass steamer wand. With a small spanner (sorry I didnt not the size) remove the connector from the pump at the pump end as it is easy to get to.
+[* black] You have exposed the heater itself. With an H5 Hex bit, losen the four bolts which hold the unit together (dont remove them). NOT the two bolts which hold the brass steamer wand. With a small spanner (Cant remember the size) remove the connector from the pump at the pump end as it is easy to get to. Pull off the silicon water feed for the steamer
[* black] Pull the steamer control knob out (sometimes the toungue in it can come out - dont lose it!).
[* black] Finally lie the unit on its back and remove the 4 cross-head bolts to release the whole assembly.