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-[* black] Insert wisdom here.
+[* black] Pull both RAM chips out of their slots.
+[* icon_note] During reinstallation, make sure both RAM arms are fully rotated outward before inserting the RAM chips. Use your thumbs to seat the new RAM chips into their sockets and then press the RAM arms back into the iMac.
+[* icon_note] It is normal to encounter a fair amount of resistance when pushing the RAM arms back into the iMac.