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Introduction |
| The keyboard is used to interact with your Chromebook, so if you find yourself unable to use one or more keys it could become very frustrating. Start with our [[HP Chromebook 11A G6 EE Troubleshooting|troubleshooting page|new_window=true]] to see if you can resolve the issue without replacing any parts. If it's determined that the cause is a mechanical fault, you can follow this guide for steps to replace your keyboard assembly. | | 1. Before beginningyou start, turn off the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system. | | | 2. Disconnect the power from the computer by unplugging the power cord from the computer. | | | 3. Disconnect all external devices from the computer. | | | ***''NOTE:''*** | | | If you're replacing the keyboard but need to keep your existing touchpad, check out the [guide|154183|touchpad replacement guide|new_window=true] for details on separating the touchpad from the keyboard. |
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