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Xbox One Wireless Controller (1697 Model) D-pad Replacement

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If your Xbox One Wireless Controller (model 1697) Directional-pad (D-pad) is not working when your thumb presses the button, then use this guide to replace the D-pad. The D-pad is the raised, “plus-sign” looking button that is located between the left and right thumb sticks that helps the user adjust the focus or other controls of a specific Xbox One game. Before removing the D-pad, make sure to power off your Xbox One controller completely.

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  1. Xbox One Wireless Controller (1697 Model) D-pad Replacement, D-pad: crwdns2935265:01crwdnd2935265:01crwdnd2935265:03crwdne2935265:0 Xbox One Wireless Controller (1697 Model) D-pad Replacement, D-pad: crwdns2935265:01crwdnd2935265:02crwdnd2935265:03crwdne2935265:0 Xbox One Wireless Controller (1697 Model) D-pad Replacement, D-pad: crwdns2935265:01crwdnd2935265:03crwdnd2935265:03crwdne2935265:0

    • Remove the side handles with the iFixit plastic opening tool by wedging it around the seam of the handles.

    • Be careful not to break the clips when removing the handles.

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  2. Xbox One Wireless Controller (1697 Model) D-pad Replacement: crwdns2935265:02crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Remove the battery cover and the batteries by sliding the cover up.

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    • Remove the two screws (four total screws) on the top and bottom of each controller handle and one screw underneath the battery pack using the T9 Torx screwdriver.

    • The screw underneath the battery pack is located under the sticker.

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  5. Xbox One Wireless Controller (1697 Model) D-pad Replacement: crwdns2935265:04crwdnd2935265:01crwdnd2935265:03crwdne2935265:0 Xbox One Wireless Controller (1697 Model) D-pad Replacement: crwdns2935265:04crwdnd2935265:02crwdnd2935265:03crwdne2935265:0 Xbox One Wireless Controller (1697 Model) D-pad Replacement: crwdns2935265:04crwdnd2935265:03crwdnd2935265:03crwdne2935265:0

    • Remove the front cover of the controller. using the spudger.

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  6. Xbox One Wireless Controller (1697 Model) D-pad Replacement: crwdns2935265:05crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Remove the back cover of the controller using the spudger.

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    • Remove the metal ring surrounding the D-pad.

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  8. Xbox One Wireless Controller (1697 Model) D-pad Replacement: crwdns2935265:07crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Remove the D-pad from the device.

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To reassemble your device, follow these instructions in reverse order.

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