Technical Support Flow

crwdns2931653:01crwdne2931653:0 Technical Support Flow

• Step 1. Identify make, model, and serial number on the equipment being serviced.
• Step 2. Research via IFIXIT>>HDES
• Step 3. Contact your Sr. FSP or My Teams in D365 if Sr. FSP is unavailable.
• Step 4. If additional support is required, Senior Tech contacts RESM and Divisional Trainer.
• Step 5. If OEM support is needed contact RESM and Divisional Leaders *Except when warranty issues
• Single Source Support phoneline 470-649-6600.
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ELVIN

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Community

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