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If your device is not recognizing any headset you plug in, and performing a software repair did not fix this problem, replacing the headphone jack may solve this problem.
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Use the small suction cup to lift the back panel:
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Press the small suction cup on to the middle of the back panel.
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While holding the Sony Xperia Z ultra down with your left hand, slightly pull the small suction cup upwards to create a small opening between the back panel and the front panel.
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While continuing to pull the small suction cup upwards, insert the spudger in the small opening.
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Pry the front panel downwards with the spudger while continuing to pull the small suction cup upwards.
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Remove the back panel by pulling the small suction cup upwards.
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Remove the following six screws with a Phillips #000 screwdriver:
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five silver 2.1 mm screws
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one gold 3.1 mm screw
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Pry the plastic motherboard shield open by placing the spudger under the shield and running it along the edges.
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Remove the motherboard shield by lifting the lower end upwards first.
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Detach the battery connection cable by prying it upward with the spudger.
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Pry the upper end of the antenna upwards with the spudger.
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Detach the antenna by pulling the upper end upwards and outwards.
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Insert the spudger underneath the battery and run it back and forth to remove any adhesive.
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Detach the headphone jack connection by prying it upwards with the spudger.
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Detach the earphone jack connection by prying it upwards with the spudger.
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Disconnect the ribbon cable at the bottom right of the motherboard. (It's shown tucked under the motherboard in this photo, which is incorrect—don't do this!)
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Detach the upper end of the motherboard by pulling the top end upwards.
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Remove the yellow clip that secures the headphone jack slot with a pair of tweezers.
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Push the red stopper of the headphone jack connection through the plastic tunnel with the spudger.
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While holding the back end of the headphone jack connection, grasp the headphone jack connection with the pair of tweezers and guide it through the plastic tunnel.
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Remove the headphone jack connection from the device.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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CPSU-MANESS-F15S4G6
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