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If your screen went black while using the front camera and performing a hard reset and software update did not fix this problem, replacing the front camera may solve these problems.
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Use the small suction cup to lift the back panel:
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Press the small suction cup on to the middle of the back panel.
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While holding the Sony Xperia Z ultra down with your left hand, slightly pull the small suction cup upwards to create a small opening between the back panel and the front panel.
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While continuing to pull the small suction cup upwards, insert the spudger in the small opening.
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Pry the front panel downwards with the spudger while continuing to pull the small suction cup upwards.
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Remove the back panel by pulling the small suction cup upwards.
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Remove the following six screws with a Phillips #000 screwdriver:
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five silver 2.1 mm screws
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one gold 3.1 mm screw
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Pry the plastic motherboard shield open by placing the spudger under the shield and running it along the edges.
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Remove the motherboard shield by lifting the lower end upwards first.
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Detach the battery connection cable by prying it upward with the spudger.
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Pry the upper end of the antenna upwards with the spudger.
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Detach the antenna by pulling the upper end upwards and outwards.
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Insert the spudger underneath the battery and run it back and forth to remove any adhesive.
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Pry the connection upwards from the motherboard with the spudger to reveal the front facing camera.
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Remove the front facing camera by pulling upward on the flap to its right .
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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