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When the roller brush is not spinning because of blockage or damage, you might want to consider replacing it.
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Push the red Lift Away button down and lift up on the vacuum handle to detach the base.
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Turn over the vacuum to reveal the roller brush.
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Pry the small wheels at the bottom of the base using the plastic opening tool.
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Using a coin, turn the big white knobs located above the roller brush counter-clockwise.
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Lift up the suction hose to reveal a screw.
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Remove the 12.7 mm Phillips #02 screw.
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Remove eight 12.7mm screws located under the vacuum using a Phillips #02 screwdriver.
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Remove two 12.7 mm screws located next to the wheels with a Phillips #02 screwdriver.
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Turn the vacuum upright and pull the white upper section of the brush roller circuit housing.
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Remove the connector attached to the circuit boards using a plastic opening tool.
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Remove the two 12.7 mm screws located at the top of the clear plastic brush roller housing using a Phillips #02 screwdriver.
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Lift the clear plastic brush roller housing.
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Wiggle the brush roller upwards from the left and right side slots.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.