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The brushroll should spin when the vacuum is in carpet mode. If the brushroll indicator light is solid red, there may be a jam in the brushroll. This guide provides instructions on what to do in this situation.
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Locate the release button at the top of the vacuum pod next to the handle.
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Use the handle to lift the pod up off of the vacuum nozzle while pressing the release button.
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Press the Brushroll Access buttons on the top of the nozzle to reveal the brushroll compartment.
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Lift the brushroll out by using the pull-tab on the left side.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.