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If you are having issues with getting your brush roller to roll properly, the brush roller belt may be at fault.
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Flip the vacuum over.
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Remove the bottom wheels with a spudger.
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Remove the six screws on the bottom of the roller brush compartment using a Phillips #1 screwdriver.
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Remove the grey cover to reveal the roller compartment.
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Lift up the brush roller.
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Remove the belt from the brush roller.
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To reassemble your device, follow these instructions in reverse order.
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To reassemble your device, follow these instructions in reverse order.