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If your roller brush is clear of debris, but still won't rotate, the roller brush motor may need to be replaced. Follow these steps to remove the roller brush motor for replacement.
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Lift the latches on both sides of the vacuum to release the dust canister.
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Remove the dust canister from the vacuum by lifting it up.
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Lay down the vacuum to access the bottom panel of the roller brush compartment.
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Using the metal spudger, pry the two small wheels located at the two bottom corners of the vacuum to remove them.
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Remove the eight 19mm Phillips #2 screws from the plastic cover.
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Remove the two 14 mm Phillips #2 screws from the upper section of the plastic cover.
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Remove the wheels by pulling them out of their axles, away from the vacuum.
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Gently pull the grey lower part of the roller brush compartment away from the purple upper part of the compartment.
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Lift up and then pull the roller belt off of the roller brush and the motor to remove it.
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Take out the roller brush by lifting it out of its tray.
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Remove the roller brush motor by carefully lifting it out of the vacuum.
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Desolder the wires running to the motor from the motherboard. For details on how to desolder, visit this soldering guide.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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