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If you are experiencing issues with the microphone of your Ring Stick Up Cam Battery (3rd generation, model number 5UM7E5), this guide will help you access the microphone to replace it. Since the microphone is protected by metal and plastic structures, you will need tools such as a 00 mm Phillips-head screwdriver, spudger tool, hook tool, etc to access the location of the microphone. We recommend having a cleared space to work that is both clean and dry.
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Turn the camera so the lens is facing away from you, and the back is facing towards you.
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Place one hand securely on the base and the other on the stand.
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Carefully twist your bottom hand counterclockwise until the indicator line reaches the unlock icon.
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Gently pull down to separate the stand from the camera body.
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Hold the camera so the opening containing the battery is toward the ceiling.
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Squeeze the silver lever labeled "push" and extract the battery from its slot.
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Remove the upper and lower silicon covers on the rear panel with your fingers or the hook-end of the halberd spudger.
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Remove the 6 mm white screw from the rear panel with the a T3 Torx screwdriver.
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Rotate the device so the base is facing upward.
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Remove the two 6 mm screws from the base (on either side of the QR code) using a Phillips #00 screwdriver.
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Remove the two 4 mm screws that connect the silver latch on the outside rim using a Phillips #00 screwdriver.
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Remove the silver latch from the base.
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Remove the front cover.
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Remove the eight 6 mm screws from the inside panel with a Philips #00 screwdriver.
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Remove the two 4 mm screws from the inside panel with a Phillips #00 screwdriver.
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Pry the inside panel open using your hands or a spudger if necessary.
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Remove the seven 4 mm screws connecting the motherboard to the camera body with a Phillips #00 screwdriver.
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Lift the motherboard from the camera body with the halberd spudger.
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Rotate the device to its side.
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With your fingers, carefully remove the white part of the cord clip from the beige base.
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Repeat this for the remaining three cords connecting the motherboard to the camera body.
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Fold the motherboard downward from the camera body, revealing a white connecting strip.
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Using the flat end of a spudger, flick the black hinge upward.
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Pull the white strip out of the slot.
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Carefully insert the spudger underneath gold adhesive at the lower left-hand corner of the motherboard.
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Gently remove the adhesive cover from the motherboard.
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Orient your device so that the interior of the camera body is facing the ceiling.
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Remove the two 6 mm screws that connect the camera to the camera body using a Phillips #00 screwdriver.
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Grab and twist the camera counterclockwise with your thumb and index finger.
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Using your fingers, lift out the camera component including the camera lens and the attached wire.
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Remove the two 4 mm screws connecting the metal protective piece to the camera body using a Phillips #00 screwdriver.
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Using your fingers, carefully pinch the white connector attached to the black cable, and gently pull it out of its slot on the daughterboard.
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Rotate the camera body to a comfortable position.
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Use the spudger to pry the metal component from the camera body.
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Gently remove the daughterboard from the base with your hands or the spudger if necessary.
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Use the hook end of the halberd spudger to carefully lift the microphone from the base.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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