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Use this guide to replace a torn or stuck film shield (the black film that covers a newly-pressed photo, aka frog tongue) in your Polaroid Now+ (Gen 3) camera.
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If you have any film left, take some photos! Then remove the cartridge. Disassembly will expose any leftover film.
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Unplug and fully power down your camera.
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Put on the lens cap to avoid scratching your lens during disassembly.
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Hold down the latch on the left side of the camera and open the film door.
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Use a Phillips screwdriver to remove the 5.9 mm‑long screw securing the rear shell.
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Insert the flat edge of an opening pick in the seam between the front and rear shells, just above the USB‑C port on the right edge.
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Use your pick to pry the rear shell away from the front shell.
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Slide your pick around the top right corner and along the top edge to release the clips.
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Continue sliding your pick along the top edge, around the top left corner, and down the left edge to release the clips. Stop when you get to the film door latch.
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Gently flip the camera over, making sure none of the clips re‑engage.
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Insert your opening pick in the seam near the USB‑C port and slide it around the corner and along the bottom edge to release the remaining clips.
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Gently pull the rear shell off the main body of the camera.
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Press the shell firmly onto the main body so all the clips engage.
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Check around the shell seam and make sure there are no gaps. If there are, firmly press the shells together to engage the clip near the gap.
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To minimize risk, avoid touching the boards, wires, and other exposed components with your fingers or metal tools. Consider wearing rubber gloves if working near the board.
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Flip your camera over so the bottom is facing up.
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Use a Phillips screwdriver to remove the two 3 mm‑long film door hinge screws (one on either side of the camera).
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Open the film door and place a clean cloth in the compartment.
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Use the flat end of a spudger to push one of the film door hinges away from the camera and off its post.
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Repeat the process to detach the other hinge.
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Check to see if either of the small, plastic hinge grommets stayed on their posts.
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If they did, remove them and set them aside.
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Lift the film door and remove it.
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Make sure there are grommets installed in the film door hinges. To install them, press the grommets into the film door hinges, with the wide end facing in.
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Hook one of the hinges on its post and then push the other one into place until it snaps over its post.
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Use a Phillips screwdriver to remove the 3.9 mm‑long screw securing the print roller.
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Use the tip of a spudger to depress both plastic tabs until their hooks release from the print roller—you'll hear an audible "click."
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Grab the print roller by one of its arms and pull it straight out of its plastic housing.
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Two metal L-shaped rails at the bottom of the print roller need to slide under cutouts in the plastic housing.
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Two metal hooks at the top of the print roller need to fit under the top corners of the plastic housing.
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Insert the print roller at a downward angle to fit the hooks in first before sliding the rails into place.
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Push the print roller into its plastic housing until you hear the plastic tabs click back into place.
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Insert the tip of an opening pick between one of the outer edges of the film shield tray and the plastic housing.
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Slide your opening pick along the film shield tray to release the clips—you should feel and hear distinct "clicks" as the clips release.
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Pull the film shield tray out of its recess and remove it.
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Push the film shield tray into place until you feel and hear the clips click into place.
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The film shield sits on four alignment pegs.
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Use the point of a spudger or tweezers to carefully lift the shield off its pegs.
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Pull the film shield out of its slot in the plastic housing and remove it.
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To reassemble your device, follow these instructions in reverse order.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.
To reassemble your device, follow these instructions in reverse order.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.
