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If your Philips Sonicare ProtectiveClean 6500 is showing signs of power (lights turning on) but the toothbrush does not begin to vibrate when the buttons are pressed, you may need to replace the motor. Replacement motors can be found online. This guide will walk you through the steps required to disassemble the toothbrush, remove the motor from the motherboard, and remove any necessary components to replace the motor.
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Pry the bottom cap away from the toothbrush body.
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Pry the bottom cap away from the toothbrush body until it releases.
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Remove the bottom cap by hand.
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Use a metal spudger to release the two retaining clips inside the device.
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Slide the internal assembly out of the chassis.
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Use an opening tool to gently pry the ribbon cable away from metal motor chassis.
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Locate the twisted copper wires feeding from the top of the motor to the upper corner of motherboard.
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Desolder the contact points.
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Turn the assembly over and remove the Phillips screw.
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Pull the motherboard and motor gently away from the motor chassis.
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Use a pointed tool to push in the tabs on either side of the white assembly .
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Pull the wire carrier off of motor chassis.
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Swap it to the new motor chassis.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.