crwdns2915892:0crwdne2915892:0
If you are being faced with the outlet blocked warning, which renders the device useless, even when the outlet is not blocked, this quick trick will bypass the infrared sensor entirely.
Support was helpful in warranty, and apparently they now have a firmware update they can push, which bypasses the sensor with software. If you're out of warranty this may be of assistance.
crwdns2942213:0crwdne2942213:0
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Take machine apart and remove all visible screws. You need a skinny, long screwdriver for this.
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The infrared sensor has an emitting diode and a receiver. note the receiver on the right side. These are the wires we will clip and attach to each other.
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Clip both wires leading to the receiver (green/red) and splice these together. This will bypass the infrared sensor.
Ignore the white splice, this was done to find the correct wires.
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Validate that warning light is gone and device is functional before screwing everything together. We are done.
A bit of important information was left out so I figured I’d chime in for anyone else attempting this:
In addition the the 4 screws in the top, there are also 4 screws located under the rubber feet on the bottom. You will have to pry out the rubber feet and use a long skinny screwdriver (at least 4 inches) to remove them.
This method does work. Thank you so much for the write up!
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
crwdns2935221:0crwdne2935221:0
crwdns2935229:04crwdne2935229:0
crwdns2947412:02crwdne2947412:0
Very helpful fix(the notation about screws’ location was key); worked perfectly. Expensive feeder is no longer a brick!
solved my problem, thank you!
It's worth pointing out that there are some screws under the rubber feet on the base, and these are the ones that need a long, skinny screwdriver.
Ewan Davies - crwdns2934203:0crwdne2934203:0
Mr Davies, thanks so much. That's what I came to find out!
Mike Kolodziej - crwdns2934203:0crwdne2934203:0