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If your Motorola V557 is producing poor sound quality, one-sided audio or complete loss of use through headphones, the jack may be damaged. A repair may be necessary if the jack is loose or damaged.
Before beginning the repair, clean out the port to be sure that debris is not causing the poor audio quality. Also, make sure to turn your phone off before starting.
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First, on the back of the phone find the silver button on the top left corner of the phone.
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Simultaneously push down the button and slide the back plate down to reveal the battery.
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Grab the lower edge of the battery at the two bottom corners.
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Pull upward on the edges to remove the battery.
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Push the metal slider towards the top of the phone until it clicks out of the original position.
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Gently slide out and remove the SIM card.
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Grip the antenna and twist it counterclockwise to loosen it.
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When it has been loosened all the way, pull gently to remove the antenna piece.
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Using the push pin, gently pry the top two screws of the cover off.
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The cover in the upper left of the back plate does not need to be removed.
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At the corners of the phone, remove all four 6.0 mm Torx screws, using your screwdriver.
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Next, insert a spudger into the marked holes. One at a time pry away from the phone to release the internal tabs.
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Then, separate and detach the rear casing.
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Lastly, using a push pin, lift out and to the left to release the headphone jack assembly.
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Insert the new headphone jack assembly and repeat these steps in reverse order.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.