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The printhead holds the ink cartridges and is responsible for the motions that actually print documents onto paper. If you receive error messages stating that the printhead is missing or failed, use this guide to replace it. You will need a T9 Torx screwdriver for all of the screws in this guide.
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Remove the two 11.6 mm T9 screws from the right side of the back of the printer.
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Pull down the front panel to expose the screws on the front.
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Remove the one 11.6 mm T9 screw on the left side of the front face.
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Remove the side panel by pushing down and towards the back.
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Remove the one 5.3 mm T9 screw.
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Remove the four connectors from the top of the motherboard.
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Remove the three 11.6 mm T9 screws from the top, back of the printer.
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Remove the one 12.1 mm T9 screw from the top, back of the printer.
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Remove the 11.6mm T9 screw from the top left of the front of the printer.
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Disconnect the display by pulling down on the plastic hinge.
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Lift the display as high as it will allow to expose the back of the display.
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Remove the connector by pinching the sides and pulling away from the printer.
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Remove the connector by pulling both away from the display and towards the printer.
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Remove the two 11.6 mm T9 screws from beneath the display.
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Remove the top of the printer by lifting it from both sides.
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Locate the printhead on the right side of the printer.
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Pull the white tab on the right side of the printhead up, by pushing on the side of the printer a little bit.
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Remove the printhead by lifting it out of the housing.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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This printhead is normally user replaceable.
No screwdrivers are required.
This video is for an 8600, but the process is the same.
I used these instructions to repair the guide ribbon for the print head. It had come off after a sheet of high tack labels got jammed in the printer. Just saved myself from having to buy a new printer! Thanks!!!
12 steps not necessary. Just open the front (like changing ink) and lift the grey lever referenced in step 12, then remove the head from the carriage.
Correct. So easy.
hinz -
BWAARONJ, I did exactly what you suggested in my 8625 three times! Now my printer is in pieces and parts, and I cannot get the printhead to release from the right side of the housing. I was very meticulous in making an effort to correct this problem, but, alas, it appears I will have to get a new printer!
