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Fixing Sound issues on your Kingston HyperX CloudX

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Follow this guide if you are having issues with your audio output with your Kingston HyperX CloudX.

NOTICE: This guide requires taking apart your headphones, if you have not already, please check your audio settings.

Troubleshoot Audio - Mac

Troubleshoot Audio - Windows

Troubleshoot Audio - Linux

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  1. Fixing Sound issues on your Kingston HyperX CloudX, Remove the Microphone: crwdns2935265:01crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Remove the microphone from the left side of the headphones.

    • The microphone is removeable from the headphones themselves and does not require any disassembly

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  2. Fixing Sound issues on your Kingston HyperX CloudX, Remove the Memory Foam: crwdns2935265:02crwdnd2935265:01crwdnd2935265:03crwdne2935265:0 Fixing Sound issues on your Kingston HyperX CloudX, Remove the Memory Foam: crwdns2935265:02crwdnd2935265:02crwdnd2935265:03crwdne2935265:0 Fixing Sound issues on your Kingston HyperX CloudX, Remove the Memory Foam: crwdns2935265:02crwdnd2935265:03crwdnd2935265:03crwdne2935265:0

    • Remove the memory foam from the side of the headphones that are giving the audio problem

    • Both sides come off easily! All you have to do is pull the memory foam from the headset and it should come right off.

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  4. Fixing Sound issues on your Kingston HyperX CloudX, Unscrew the headphones: crwdns2935265:03crwdnd2935265:01crwdnd2935265:03crwdne2935265:0 Fixing Sound issues on your Kingston HyperX CloudX, Unscrew the headphones: crwdns2935265:03crwdnd2935265:02crwdnd2935265:03crwdne2935265:0 Fixing Sound issues on your Kingston HyperX CloudX, Unscrew the headphones: crwdns2935265:03crwdnd2935265:03crwdnd2935265:03crwdne2935265:0

    • Remove the four 5.0 mm screws located under each memory foam using a Phillips #1 screwdriver.

    • Make sure to hold onto the screws, as you will need them to put the headset back together.

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  5. Fixing Sound issues on your Kingston HyperX CloudX, Look for any missing/Broken wires: crwdns2935265:04crwdnd2935265:01crwdnd2935265:02crwdne2935265:0 Fixing Sound issues on your Kingston HyperX CloudX, Look for any missing/Broken wires: crwdns2935265:04crwdnd2935265:02crwdnd2935265:02crwdne2935265:0

    • Look for wires that are missing from the circuit board.

    • For this repair, our headset was missing a green wire so we will solder that back to the board

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  6. Fixing Sound issues on your Kingston HyperX CloudX, Solder the missing wire: crwdns2935265:05crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Solder the missing wire back to the headphone's circuit board

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To reassemble your device, follow these instructions in reverse order.

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Brendan Hopkins

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Eastern Washington University, Team S27-G9, Munoz Fall 2019 crwdns2935289:0Eastern Washington University, Team S27-G9, Munoz Fall 2019crwdne2935289:0

EWU-MUNOZ-F19S27G9

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