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If your Dell Chromebook 3100 2-in-1 fails to turn on, please refer to our troubleshooting guide.
If your laptop is plugged into an outlet with a working adapter, but the device will neither charge nor power on, this is a sign that the charging port is damaged and needs to be replaced. For this configuration, the charging port is on the left when the bottom cover is facing up. Another way to identify the charging port is to look for a Type C port with a lightning bolt symbol on top.
To complete this guide, it is not necessary to remove the battery; instead, the battery connecter can be disconnected to isolate power to the system during the process.
NOTE: The input and output board depends on the configuration ordered. Not all system configurations come with the input and output board.
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Using a Phillips #1 screwdriver, remove all nine of the 5 mm screws from the back cover.
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Use the opening tool to pry the back cover off of the device.
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Disconnect the battery cable from the connector on the system board.
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Using a Phillips #1 screwdriver, remove the three 4 mm screws that secure the battery.
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Remove the adhesive tape that secures the battery in place.
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Carefully remove the battery from the device.
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Remove all four 4 mm screws that secure the IO bracket and IO board using a Phillips #1 screwdriver.
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Flip open the retaining flaps on the two cable connectors in the IO board.
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Disconnect the 30-pin and 40-pin IO board cables from their connectors on the motherboard.
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Disconnect the IO cable from the system board by pulling it out of its socket.
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Slowly pull out the input/output board from the laptop.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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