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The charging port of the Canon Vixia HF R500 is connected by a fragile ribbon cord. This cord can become damaged or disconnected preventing the battery from charging. This guide will show you how to check the connection.
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            On the right side of the camcorder remove the grip belt. 
 
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            On the bottom of the battery hold the battery release switch. 
 
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            Remove the battery slowly away from the camcorder. 
 
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            Remove the two 8mm Philips #000 screws on the side where the grip belt was located on. 
 
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            Remove the two 4mm Philips #000 head screws from the bottom of the camcorder. 
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            A hidden 4mm Philips #000 screw is shown under the black plug shown. 
 
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            Near the LCD screen, remove the three 7mm Philips #000 screws in the picture shown. 
 
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            Carefully place the camcorder where the inside of the device is facing upwards and remove the 3mm Philips #000 screw shown. 
 
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            Using the spudger, pull the tab shown to start removing the ribbon cable. 
 
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            Using the Spudger, carefully remove the two ribbon cables that are connected to the top of the device. 
 
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            Ensure the ribbon cord is connected 
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            Check the condition of the ribbon cord and replace damaged cord. 
 
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
