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This guide will walk you through the replacement process for the power jack found within your Amazon Echo Show 10 3rd Gen device. The power jack and its related components are responsible for providing a steady supply of power to the device from its accompanying plug in the wall. If you are having issues with your Echo device not turning on or powering off unexpectedly, there may be an issue with the power jack within the device, and may need replacement.
Make sure other solutions found within the Amazon Echo Show 10 3rd Gen troubleshooting page(such as checking the outlet plug or power cord for damage) have been attempted before committing to disassembly and replacement.
Before you begin the repair, power off and disconnect your device from the power outlet.
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With the echo device standing upright, firmly grip the base and use the blue opening tool to gently pry the lid from the mesh speaker base.
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Remove the lid and set it aside.
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Use a TR8 Torx Security to remove the six 9 mm screws from the perimeter of the plastic bezel on the top edge of the device.
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Release the adhesive seal connecting the bezel to the main base by inserting a Jimmy underneath the edge, and gently sliding from one side to another.
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Lift up the outermost edge of the plastic bezel (furthest from the display) to remove it and set it aside.
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Use a Torx T6 screwdriver to remove the five 10 mm screws from the perimeter of the top surface of the base.
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With one hand securely holding the neck of the display and the other holding the device base, gently lift the device out of the mesh shell.
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Place the shell aside.
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Turn the device on its side with the bottom facing upwards and out.
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Use a blue opening tool along the edge of the base to pry off the adhesive strip.
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Gently pull off the strip and place it aside.
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Use a Torx T10 screwdriver to remove the four 9 mm screws from the perimeter of the bottom surface of the device.
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Remove the plastic base cover and set it aside.
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Use a nylon spudger to flip up the small locking flap on the ribbon cable connector and gently pull the cable out.
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Use a Torx T6 screwdriver to remove the three 9 mm screws from the power board.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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