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This guide will walk you through replacing it step-by-step if your Amazon Echo Show 10 (3rd Gen) camera is experiencing poor image qualty, malfunctioning during video calls, or even not working at all. Replacing the camera can restore proper video and face-tracking functionality to your Echo Show.

Before you begin:

This repair requires moderate disassembly of the device, so take your time and keep track of small screws and cables.

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crwdns2931653:01crwdne2931653:0 Microphone

Amazon Echo Show 10 3rd Gen Camera Replacement, Microphone: crwdns2935265:01crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

Insert a Jimmy along the seam of the screen and the shell and slide it along the length to separate the two sides.
For this particular step, a careful amount of force may be needed to separate the two parts. The connection is especially tight at the four corners. Use the iOpener to loosen the small amount of adhesive.

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Amazon Echo Show 10 3rd Gen Camera Replacement: crwdns2935265:02crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

Gently separate the display from the base.
There is a small amount of glue holding the two components together in the top corner, which may require the user to apply more force when separating.
Don't yank the display off as it is connected by a cable.

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Amazon Echo Show 10 3rd Gen Camera Replacement: crwdns2935265:03crwdnd2935265:01crwdnd2935265:02crwdne2935265:0

Amazon Echo Show 10 3rd Gen Camera Replacement: crwdns2935265:03crwdnd2935265:02crwdnd2935265:02crwdne2935265:0

Hold the display away from the board at an angle to ensure a clear view while keeping the ribbon cable slack.
Place the tip of your opening tool under the edge of the display connector, and pry the connector straight up from its socket.
Be very careful to pry only under the edge of the connector, and not under the socket itself. If you pry under the socket, you will separate it from the circuit board, which requires specialized microsoldering skills and equipment to repair.
Set aside the display.

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Amazon Echo Show 10 3rd Gen Camera Replacement: crwdns2935265:04crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

Place the tip of your opening tool under the edge of the orange connector, and pry it straight up from its socket.
To reconnect, align the connector carefully over its socket and press down with your fingertip—first at one side, then the other—until it clicks into place.

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Amazon Echo Show 10 3rd Gen Camera Replacement: crwdns2935265:05crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

Use the T5 Torx screwdriver to remove the two 4 mm screws from the bracket covering the microphone board and the one 4 mm screw holding down the board itself.

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Amazon Echo Show 10 3rd Gen Camera Replacement: crwdns2935265:06crwdnd2935265:01crwdnd2935265:03crwdne2935265:0

Amazon Echo Show 10 3rd Gen Camera Replacement: crwdns2935265:06crwdnd2935265:02crwdnd2935265:03crwdne2935265:0

Amazon Echo Show 10 3rd Gen Camera Replacement: crwdns2935265:06crwdnd2935265:03crwdnd2935265:03crwdne2935265:0

Use a spudger to pry under the microphone board. and gently wear away at the connecting glue.
The board is glued on so use the spudger to release the glue. It may take some time but be patient to avoid damaging the device.
The microphone component is delicate and relatively flimsy, so a gentle approach to breaking the adhesive is recommended.
After the adhesive seal has been broken, gently lift and remove the microphone board.