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It is possible that your battery has stopped working due to physical or electrical damage. A replacement batter will need to be purchased. After purchasing a new battery follow these steps to replace your broken battery.
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Use the Phillips #00 screwdriver to remove the seven 90mm screws.
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Use the Phillips #00 screwdriver to remove the four 50mm screws.
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Next, use the plastic opening tool to carefully pop off the keyboard cover panel.
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crwdns2935267:0crwdne2935267:0Tweezers$4.99
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Lift palm rest and unplug keyboard cable and touchpad cable using tweezers. After these two cables have been unplugged you can remove the keyboard cover panel.
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Lift Palm Rest away.
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Replace with new palm rest.
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Next, locate the battery in the front of laptop (closest to you).
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crwdns2935267:0crwdne2935267:0Tweezers$4.99
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Unplug the battery from the laptop in the upper right hand corner of the battery using tweezers.
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Use the Phillips #00 Screwdriver to carefully remove the 6 screws holding the battery in place.
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Once you have removed all six screws carefully lift the battery out and dispose.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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Thank you for posting this