Logitech PRO Gaming Headset Repair

The PRO Gaming Headset is a wired professional gaming headset engineered for competitive play, featuring PRO-G 50 mm hybrid mesh drivers and next‑gen virtual 7.1 surround via the included USB external sound card. Key features include a detachable 6 mm PRO boom microphone, inline volume and mute controls, advanced DSP and pro‑tuned EQ profiles accessible through Logitech G HUB. The design uses durable materials—aluminum fork and steel headband—with memory‑foam leatherette ear and head pads for long‑lasting comfort. The package includes a Y‑splitter and a USB sound card for broad PC compatibility.

The Logitech PRO Gaming Headset includes Charging case (M/N A00102) and USB receiver (M/N A00101). Model labels are located as follows — Charging Case: on the underside product label; USB Receiver: printed on the flat face or side of the receiver housing near the USB plug. Each component carries its own model (M/N) and serial (S/N) identifiers.

• Model / Part Number: 981-000812 (SKU 981-000812)
• Driver: Hybrid mesh PRO-G 50 mm
• Magnet: Neodymium
• Headphone Frequency Response: 20 Hz - 20 kHz
• Impedance: 32 Ω
• Sensitivity: 91.7 dB SPL @ 1 mW
• Microphone: Detachable 6 mm PRO boom mic; electret condenser; cardioid (unidirectional); 100 Hz - 10 kHz
• Cables & Accessories: 2 m cable with inline volume and mute; Y‑splitter for separate mic/headphone ports (approx. 120 mm); USB external sound card included
• Materials: Fork: Aluminum; Headband: Steel; Ear and head pads: Memory foam leatherette
• Weight & Dimensions: Weight: 320 g; Dimensions: 138 mm (L) × 94 mm (W) × 195 mm (H)
• Compatibility: PC with USB port; Windows 7 or later; Logitech G HUB required for advanced EQ and 7.1 features (optional)
• Warranty: 2‑Year Limited Hardware Warranty

Common repair-relevant faults are audio dropouts or no audio (often caused by damaged cable, faulty inline controller, or USB sound card issues) and microphone not detected or intermittent (loose/damaged boom connector or software/driver conflict). Diagnose by testing the headset on multiple ports and devices, try both the USB sound card and direct analog connections with the Y-splitter, inspect/swap the detachable mic and cable, and confirm G HUB/driver settings.

For additional troubleshooting help, visit: For drivers, downloads, and support articles visit Logitech Support: https://support.logi.com/hc/en-ae?mID=R7... or https://support.logi.com

2-Year Limited Hardware Warranty (see product page/support for region-specific terms)

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