HP Pavilion x360 14-dy0016na Repair

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You can find help for common issues with the HP Pavilion x360 14-dy0016na here.

Released in 2021, the HP Pavilion x360 14-dy0016na is a 14-inch convertible laptop in the Pavilion x360 line, designed to deliver versatility through its 360-degree hinge, allowing you to use it in laptop, tent, stand, or tablet mode. There is no publicly verified data on the number of units of the HP Pavilion x360 14-dy0016na model that have been sold. It features a Full HD (1920×1080) IPS touchscreen display, allowing for both touch and stylus input, depending on the configuration. One key configuration for this model is a 10th-generation Intel Core i5 processor and integrated Intel Iris Xe graphics, paired with 8GB of DDR4 RAM and a 256GB NVMe SSD. Components such as the FHD touchscreen and the 14-inch form factor aim to strike a balance between portability, flexibility, and mainstream performance.

On the design and usage side, the Pavilion x360 series emphasizes multimedia and casual productivity. The 360° hinge supports flexible workflow; the keyboard deck and hinge design aim to be comfortable across modes; and the device targets users who want a convertible form factor for both work and entertainment. While not a premium business machine, it offers a solid specification set for its class (Core i5, 256 GB SSD) and features commonly found in modern laptops, such as an FHD touchscreen. The model also fits within HP’s broader Pavilion x360 family as a value-oriented 2-in-1 offering. Additional distinguishing characteristics include a fingerprint reader.

One of the most often reported issues with this model (and the broader Pavilion x360 line) involves hinge wear or failure: users in forums point to broken hinges and cracked plastic frames around the display as a widely encountered problem. Because the unit is a 2-in-1 convertible, the 360° hinge undergoes more stress than traditional laptops, and structural weakness around the hinge region appears to be a recurrent vulnerability.

In addition, although there’s no model-specific recall listed for the 14-dy0016na version, the manufacturer, HP, has participated in several extensive battery-recall programs affecting the Pavilion family and related laptops from 2013 to 2018 due to lithium-ion batteries posing fire or burn hazards. Owners of Pavilion notebooks from those years should still verify battery serial numbers against HP’s recall database.

The HP Pavilion x360 14-dy0016na has a natural silver color with an ash gray base and a silver IMR-textured keyboard. It has a paint cover finish and a vertical brushing pattern. The display features narrow bezels on three sides for a modern look, the hinges are visibly indented, and on many models, you’ll find a fingerprint reader integrated near the keyboard deck (often just below the arrow keys or beside the trackpad) for quick login. The finish, hinge design, and convertible form factor, rather than a standard clamshell, are the key visual cues to pick this machine out from other 14″ laptops.

To find the model number for the HP Pavilion x360 14-dy0016na, check the product label on the bottom, side, top, or back of the laptop. You might need to look inside the battery compartment or behind an access panel. Another way to find your product information on HP laptops is by accessing the HP System Information window. Press the Function (Fn) and Escape (Esc) keys simultaneously. The HP System Information window should appear on your screen. This window typically displays product information, including the product name and serial number.

Operating system

• Windows 11 Home in S mode

Processor family

• 10th Generation Intel® Core™ i5 processor

Processor

• Intel® Core™ i5-1035G1 (1.0 GHz base frequency, up to 3.6 GHz with Intel® Turbo Boost Technology, 6 MB L3 cache, 4 cores)

Chipset

• Intel® Integrated SoC

Memory

• 8 GB DDR4-3200 MHz RAM (1 x 8 GB) Transfer rates up to 3200 MT/s. 1 x 8 GB

Hard drive

• 256 GB PCIe® NVMe™ M.2 SSD

Optical drive

• Optical drive not included.

Cloud service

• 25 GB Dropbox storage for 12 months

Display

• 35.6 cm (14") diagonal, FHD (1920 x 1080), multitouch-enabled, IPS, edge-to-edge glass, micro-edge, 250 nits, 45% NTSC

Graphics (integrated)

• Intel® UHD Graphics

Ports

• 1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge)
• 2 SuperSpeed USB Type-A 5Gbps signaling rate
• 1 HDMI 2.0; 1 AC smart pin
• 1 headphone/microphone combo

Expansion slots

• 1 multi-format SD media card reader

Camera

• HP Wide Vision 720p HD camera with integrated dual array digital microphones

Audio

• Audio by B&O
• Dual speakers
• HP Audio Boost 1.0

Keyboard

• Full-size, ash gray keyboard

Pointing device

• HP Imagepad with multi-touch gesture support; Precision Touchpad support

Wireless

• Intel® Wireless-AC 9461 802.11a/b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 5 combo Miracast compatible; MU-MIMO supported

Input devices

• Accelerometer
• Gyroscope
• eCompass

Power supply type

• 45 W Smart AC power adapter

Battery type

• 3-cell, 43 Wh Li-ion polymer

Energy efficiency

• EPEAT® registered

Dimensions (W x D x H)

• 32.4 x 22.1 x 1.87 cm

Package dimensions (W x D x H)

• 6.9 x 48.3 x 30.5 cm

Weight

• 1.61 kg

Package weight

• 2.03 kg

Warranty

• 2-year limited parts, labour, and carry-in service

Software included

• McAfee LiveSafe
• ExpressVPN (30-day free trial)
• LastPass Premium (30-day free trial)
• 1-month trial for new Microsoft 365 customers

• HP Pavilion x360 14-dy0016na User Manual
• HP Pavilion x360 14-dy0016na Support Home Page
• Removing and Replacing Parts HP Support YouTube Video

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