Soo it’s not able to charge
Then after 2-3 days when I try it gets to charge sometimes and again it’s not charging and when I switch it off and start it it starts to charge sometimes.
And now it’s not charging at all
What can be done?
crwdns2934109:0crwdne2934109:0
crwdns2934065:0crwdne2934065:0: 95
2
2
It sounds like the USB C port has failed. Is there any difference when moving the cord or trying a different cable? Before you go any further, you can try cleaning out the port gently with a tooth brush or a small tool to see if any dust or debris is interfering with charging. Sometimes that will solve the problem.
crwdns2934105:0crwdne2934105:0
I don’t think the port is the problem as when I force restart it the iPad starts to charge
Don't know Apple that well but if you suspect software one option may be to perform a factory reset. This will restore the tablet back to it's default state and will delete all your data etc.
Perform backups before doing this and also know the passcode and Apple ID password so that you can access the tablet again after the reset.
If it doesn't work in it's default state then most likely it is a hardware problem
@tanyalittle If your iPad won’t charge unless you hard‑reset it, that almost always means a failing charging port or a charging‑IC (power management) fault, not a software glitch. A hard reset temporarily re initializes the charging controller, so it appears to fix it — but the underlying hardware issue remains.
It's a known issue for these models unfortunately. If you're certain its a software issue you can try updating or restoring the device.
crwdns2934065:0crwdne2934065:0: 538,7crwdns2936485:0crwdne2936485:0
11
410
1,6crwdns2936485:0crwdne2936485:0
Hi @tanyalittle
Try using a different, known working, compatible (i.e. 20W) USB-C charger or USB-C charger cable to check if it charges OK.
If still no good, check if the charge port in the tablet is OK.
First, use a strong light and a magnifying glass to visually inspect the USB-C port and check that the pins are all straight and not bent etc. Also check there's there's no lint or dust in the port enclosure that may be preventing a good electrical connection.
If there is any lint etc in the port enclosure, do not use a pin or probe to try and remove it. Try using a vacuum cleaner to get it out.
If everything appears to be OK check if the port feels loose. To do this, turn off the tablet (if it is on) and then plug the charge cable into the charge port. Do not connect the other end of the cable to anything. Then whilst firmly holding the tablet in one hand, grasp the plug of the charge cable where it enters the charge port with the other hand and gently, (stress gently) try moving the plug up and down and side to side and check if you can feel any movement at all.
If you can feel movement (or even not) the tablet will have to be opened and further checked as to what is wrong. Either the USB-C connector cable will have to be replaced (if it felt loose when you checked earlier) or further testing would have to be done on the logic board to find out what's happening.
Here's the ifixit iPad Air 5th Generation Logic Board Replacement guide. The USB-C port can be seen in Step.60
crwdns2934105:0crwdne2934105:0
crwdns2936751:024crwdne2936751:0 25
crwdns2936753:07crwdne2936753:0 25
crwdns2936753:030crwdne2936753:0 25
crwdns2942667:0crwdne2942667:0 25
