crwdns2933423:0crwdne2933423:0

The Infinix Hot 10i is an entry level smartphone with a 6.52 screen and a 6000 mAh battery released May, 2021.

Freezing and won't respond to touch what can I do

Hello,

I'm having an issue with my phone and I hope you can help. My phone keeps freezing randomly — the screen becomes unresponsive, and I can't use it unless I turn it off and on again. This happens frequently, and it's making it hard to use the device properly.

Please, do you have any idea what might be causing this or a guide I can follow to fix it?

Thank you in adv

ance!

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

crwdns2933315:02crwdne2933315:0

crwdns2934057:0crwdne2934057:0

Hi @destine67478

Try using the phone in safe mode and check if the problem still occurs or not.

To get into safe mode in your phone:

  • Turn off the phone.
  • Once it's turned off, press and hold the Power button operated until the Infinix logo appears on the display
  • Release the Power button and quickly press and hold the Volume Down button until the phone turns on.

A lot of apps won't work in safe mode but the idea is to see whether it is a downloaded app i.e. one downloaded and installed by you, is causing the problem.

To get out of safe mode, simply turn off the phone in the normal manner.

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 1
crwdns2934285:0crwdne2934285:0
crwdns2934063:0crwdnd2934063:0crwdne2934063:0

Hello, Infinix user

Looks like the new update made some issue regarding your problem and here is how did i addressed the issue.

Revert to the previous version

Just go back to the old version, sometimes infinix when they push the updates they don't reproduce the bugs which makes the phone don't function well and contains issue.

Turn off the tap and Music Gesture

Sometimes when you put the phone into your pocket since it's mode don't function properly it will cause for touch to be spammed inside pocket ( length of the cloth between the phone and the body skin) so turn them off as they might cause our touch to respond or laggy like my Gboard in rare cases too

Keep your screen upper not hugging your legs inside your pocket

Sometimes notifications turns on your phone so instead of keeping the phone in the range you want just put the phone where camera faces your leg inside your pocket and never touch it

Earth's solutions ran out.

Factory reset your phone and never update it unless you asked inside Infinix official groups about the updates or you can visit carl care for further invastigating. Just ensure your still have the warranty not expired yet

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

Destine crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 1

crwdns2936753:07crwdne2936753:0 2

crwdns2936753:030crwdne2936753:0 14

crwdns2942667:0crwdne2942667:0 23