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The Infinix Hot 10i is an entry level smartphone with a 6.52 screen and a 6000 mAh battery released May, 2021.

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Freezing and won't respond to touch what can I do

Hello,

I'm having an issue with my phone and I hope you can help. My phone keeps freezing randomly — the screen becomes unresponsive, and I can't use it unless I turn it off and on again. This happens frequently, and it's making it hard to use the device properly.

Please, do you have any idea what might be causing this or a guide I can follow to fix it?

Thank you in adv

ance!

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Hi @destine67478

Try using the phone in safe mode and check if the problem still occurs or not.

To get into safe mode in your phone:

  • Turn off the phone.
  • Once it's turned off, press and hold the Power button operated until the Infinix logo appears on the display
  • Release the Power button and quickly press and hold the Volume Down button until the phone turns on.

A lot of apps won't work in safe mode but the idea is to see whether it is a downloaded app i.e. one downloaded and installed by you, is causing the problem.

To get out of safe mode, simply turn off the phone in the normal manner.

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