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laptop won't completely shutdown

my EliteBook folio 9480m  laptop won't completely shutdown unless i remove the battery, i have tried all settings and resetting bios, but still the problem remains. i have cleaned the motherboard but still the same results. please assist.

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crwdns2947414:01crwdne2947414:0:

Hi @daniel11835

What OS is installed?

Have you tried pressing and holding the Power button operated >4 seconds to see if it shuts down?

How long have you waited to see if it shuts down or not by itself e.g. 5-10 minutes etc?

Is there HDD activity occurring after you have attempted to shut it down it the normal manner?

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