Why won't my charger charge my phone
moto g play (XT2413V) Android 14 version having troubles charging the phone and it's brand new
crwdns2934109:0crwdne2934109:0
crwdns2889612:0crwdne2889612:0
0
886997
crwdns2933313:01crwdne2933313:0
crwdns2934065:0crwdne2934065:0: 3.4crwdns2936485:0crwdne2936485:0
5
8
1
Troubleshoot your cable, power adapter, outlet & case.
Check that the cable is securely connected to the adapter and to your phone. Check that there's nothing in the port of your phone, like dust or lint. Try to charge your phone with another cable or power adapter.
crwdns2934105:0crwdne2934105:0
crwdns2889612:0crwdne2889612:0
0
Hi @ryan91467
Have you tried using a different, known working, USB-C charger or USB-C charger cable, to see if the phone charges properly?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
Yes I have and they don't charge it either
crwdns2934271:0crwdnd2934271:0 Ryan crwdne2934271:0
@ryan91467
if it's brand new and it isn't charging, as you've tried several different, compatible, known working chargers/charging cables, return the phone and ask for a warranty repair or replacement. Ensure that you have the phone's proof or purchase receipt with you.
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0