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Brother mfc-j825dw Printer won't pick up glossy photo paper

My printer feed picks up cardstock and copy paper fine. But when I put in a sheet of printable vinyl (similar to glossy photo paper), it doesn't get picked up by the paper feed. I have tried to clean where the rollers are but that doesn't seem to have helped.

Any suggestions?

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Hi @cjlewis16842

Here's the user manual that may help.

Go to p.45 (p.51 of 75 pdf) and see how to select a Paper Type of Other Glossy.

Check if altering the paper type setting to Other Glossy allows you to print on the printable vinyl sheet.

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Maybe the vinyl sheets are too thin or slippery. Try putting several layers of same sized paper under the vinyl sheet to help push the vinyl sheet against the pickup roller.

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CJ Lewis crwdns2934231:0crwdne2934231:0
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