Why doesn't my rear door open?
What is causing my rear hatch not to open?
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Hi @maryann43656
What is the year of the vehicle?
Does the vehicle have a manual rear door, a power rear door or a power rear door with a kick sensor?
If the vehicle has a kick sensor and it isn't working check that it hasn't been turned off in Settings
Go to Settings > Vehicle customize > Door Control > Hands free and check
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