The laptop randomly wouldn't turn on

Question

Dell G15-5511 Gaming

This model of G15 has a 1080p matte display offered up to 360 Hz, Intel i5 up to i7 11800H processors, 11th Gen UHD graphics, and a GeForce RTX graphics card.

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Youssef Ahmed @youssefahme9073

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crwdns2931729:0crwdne2931729:0: Kul 13, 2024

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The laptop randomly wouldn't turn on

In the morning I was gaming on the laptop everything was fine the temps were a bit too high but anyways after I finished I disconnected the charger from the laptop and closed the power outlit (Note: I have two extention cable connected to each other since they are too short) after some time at arround midnight I go back to turn on the laptop I get nothing not even a single light I tried charging it with different wall outlit but still not even getting a single light from the laptop. I can tell the charger is working I even tried a hard reset still nothing. Something I forgot to add is that I allways leave the keyboard and mouse plugged in to the laptop

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@youssefahme9073 "everything was fine the temps were a bit too high" how high is a bit too high? Tell us more about that.

crwdns2934271:0Kul 13, 2024crwdnd2934271:0 oldturkey03 crwdne2934271:0

It was 91°C (While gaming) I don't know if that is too hot but I even did a couple of things on the device before shutting it down so its temps were ok for a while before shutting it down

crwdns2934271:0Kul 13, 2024crwdnd2934271:0 Youssef Ahmed crwdne2934271:0

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@youssefahme9073 "everything was fine the temps were a bit too high" how high is a bit too high? Tell us more about that. — oldturkey03
It was 91°C (While gaming) I don't know if that is too hot but I even did a couple of things on the device before shutting it down so its temps were ok for a while before shutting it down — Youssef Ahmed

Kyle Clarito @kyleclarito crwdns2934065:0crwdne2934065:0: 37 2 · Answer 1 · 2024-03-14T09:21:20-07:00

91 degrees is not uncommon for a laptop chassis when under load.

Troubleshooting Steps :

When you start it, try shining a flashlight closely on the display. If the backlight is out, but the machine is somehow on, then you can see a faint image. Although this seems unlikely if there are no lights on the keyboard or indicators.
If you can, try removing the battery and plugging it back in.
Attempt plugging it in without the battery attached. Look for any indicators.
Do a CMOS reset. (Removing the coin cell battery or if it does not have a removable one)
Start disconnecting peripherals and then internal cards. !!!ONLY IF YOU ARE COMFORTABLE!!! The only reason I suggest this, is a unit will typically be able to at the very least produce a POST code or go to BIOS even if the RAM, SSD, and network cards are disconnected from the system. If it cannot do this, then the issue likely lies on the mainboard.

These steps are the basics for troubleshooting a laptop like this.

Dell G15-5511 Gaming

The laptop randomly wouldn't turn on

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