crwdns2933423:0crwdne2933423:0

Released September 20, Apple's mainstream 2019 iPhone comes with a 6.1" LCD touchscreen, dual cameras, and six available colors. Successor to the iPhone XR.

crwdns2934591:0478crwdne2934591:0 crwdns2934593:0crwdne2934593:0

iPhone 11 stuck on 3 minute bootloop in 'Attempting to Recover Data'

Hi all,

On Friday I got a small splash of water onto my iPhone 11, couple hours later I started getting a bootloop every 3 minutes. I also noticed that the haptics stopped working. Regretably I rushed things and saw online that in order to avoid bootloops people recommended putting the phone into recovery mode and updating the IOS to 17 via a cable to the mac. I followed through with this expecting it to all be fine however the bootloop persisted and now I am stuck on the white screen with 'Attempting to recover data' which will consistently bootloop at 3 minutes. I did not want to restore the iPhone as I have some photos and data on there that I did not manage to back up and need to access. But now I can't even get into the phone because of this data recovery screen.

I had looked online and it seemed to me that this consistent 3 minute bootloop was a indication of water damage to one of the flex cables - often the proximity sensor, power flex, or charger flex. The next day I took the phone apart and began individually testing each component, I disconnected the face ID/proximity, power, haptic engine, cameras, sim card connector, and the connection to the charging dock. Nothing worked however, I still had a 3 minute bootloop every time. The advice online seemed to be that disconnecting the component at fault should have worked for all of the above except for the charger flex, that will need a high quality/OEM replacement due to the thermomonitord sensor.

I can't get into my phone to access panic logs unfortunately. Fair to assume that even with iDevice panic log reader I won't be able to pull the logs?

Should I assume the following:

- The charger flex is at fault and I should try order a new part and replace it? Would this be supported by the fact that the haptics stopped working too shortly before I tried to update my phone?

- Restoring the phone won't fix any bootloop issues and will just lose me all my data?

- If worst came to worst I could take out the logic board + face ID sensor of my current iPhone and transplant it into another iPhone 11?

Help would be much appreciated thank you!

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

crwdns2933313:01crwdne2933313:0

crwdns2934057:0crwdne2934057:0

Hi Jason,

Yeah, too bad about the recovery mode thing; that's definitely complicated the situation.

Generally the sensors that most commonly cause boot loops are from one of three sources.

  1. The lightning port flex cable assembly
    iPhone 11 Lightning Connector Assembly Replacement - iFixit Repair Guide
  2. The power button / flash / microphone flex assembly
    Manuales / Apple iPhone 11 / Power button, flash and top microphone
  3. The battery
    iPhone 11 Battery Replacement - iFixit Repair Guide

Unfortunately without being able to access the panic logs, we're down to guessing. You mentioned that it appears liquid exposure seems to have been the cause; can we pin that down more specifically? Did the water get into the charging port? If so, that would be the best bet to replace first. If it was more in the top of the phone the power button flex might be a consideration, but that would assume there was a way for the water to get in such as a cracked screen or broken camera lens.

In the absence of any further information, my suggestion would be to try replacing those three parts in that order. And no, don't worry about aftermarket parts supporting the temperature sensor; any properly designed port has to support it or it's not going to work correctly. I have bought one port that turned out to be defective, but that was by far the exception; all the other charging port assemblies I've installed have worked fine despite being inexpensive aftermarket parts.

Oh, and yes, the haptics failing would tend to point to the lightning port flex since it gets its signals through and is mounted on the flex.

Yes, restoring your phone won't fix a hardware boot loop and will lose you all your data, so don't bother.

As far as your testing, unfortunately disconnecting the charging port will still cause a boot loop since it won't be able to communicate with the charging port sensors when it's unplugged, which gives exactly the same effect as a failed sensor so you can't really diagnose it by unplugging things.

Depending how your budget goes, you could always just buy all three parts so you only have to open the phone once rather than having to wait to order the next part if the previous one didn't fix the problem. And yes, as a last result you could, for instance, buy an iCloud locked phone and swap in your logic board. With the parts pairing strategy Apple has embarked on, you would need to bring over the screen and battery as well in order for everything to work as intended. As an alternative you could just put in the logic board long enough to pull the panic log; that would give you the information you need to fix the original phone, but it seems like that's going to be a more expensive way to fix it than just buying those three parts.

Hopefully I've given you enough to think about and point you in the right direction toward getting your phone fixed. Keep us updated on your progress and let us know how it turns out!

crwdns2886500:0iPhone 11 Batterycrwdne2886500:0

crwdns2930805:0crwdne2930805:0

iPhone 11 Battery Replacement

crwdns2934079:0crwdne2934079:0

crwdns2937801:0crwdne2937801:0

1 - 2 hours

crwdns2886500:0iPhone 11 Lightning Connector Assemblycrwdne2886500:0

crwdns2930805:0crwdne2930805:0

iPhone 11 Lightning Connector Assembly Replacement

crwdns2934079:0crwdne2934079:0

crwdns2937803:0crwdne2937803:0

50 minutes - 2 hours

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 2

crwdns2944067:02crwdne2944067:0:

Thanks for such a detailed answer Jerry, do you know if the power button has the same issue where disconnecting it will still cause a bootloop - or is this just with the charging port? Have ordered an OEM charging port part now :)

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@jason55488 It probably will as the same situation applies; the boot loop is because it can't talk to the sensor, and if it's unplugged it won't be able to talk to the sensor so the effect would be the same.

Yeah, the charging port is what I would try first; while you're inside the phone check everything over carefully for any sign of water or corrosion, especially on as much of the motherboard as you can see.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

Jason crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 3

crwdns2936753:07crwdne2936753:0 13

crwdns2936753:030crwdne2936753:0 49

crwdns2942667:0crwdne2942667:0 209