Hi @lauriehammell
Found the user manual but that's about all I could find. Not that it is much help when troubleshooting
Since it is a bottom load, there must be a pump to pump the water up to the dispenser.
If the pump seems to be operating when trying to dispense water, maybe check that there's no air locks in the feed from the bottle to the pump.
Otherwise I don't know unless there a problem with the control board. Try resetting the device by removing the power for 5-10 minutes and then reconnecting it.
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Hi @lauriehammell,
What is the make and model number of the water dispenser?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
@jayeff Model: 1237BHC/YL1237S. Not sure of the make. The machine doesn't say but when I search this number I see Primo and Avalon.
crwdns2934271:0crwdnd2934271:0 Laurie Hammell crwdne2934271:0
Just opened the box followed instructions pressed the cold wate and my wife said stop it's going on the floor I checked inside and there is a short hose on the top left just hanging don't know where it goes or how to connect it to where it is supposed to go
crwdns2934271:0crwdnd2934271:0 George W Freedle crwdne2934271:0
In water cooler,water motor is not working
crwdns2934271:0crwdnd2934271:0 Dorababu Garaga crwdne2934271:0