Washer shakes and has trouble spinning

This front load washer has trouble spinning. It washes smoothly, but when it starts to spin it goes off balance and stops. Eventually it will spin, but it shakes a lot. I took the whole washer apart assuming that it would be a corroded spider arm behind the drum. When I got it apart I discovered that the spider arm was in a perfect shape. I inspected the bearings when the drum was out and they both rotated smoothly.

Next I replaced the shock absorbers thinking this must be causing the issue, but unfortunately it still has off balance spin problems.

At this point I don't know what could still be causing this problem. Any help would be much appreciated!

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Hi @jlaffin,

What is the model number of the washer?

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@jayeff model number is 592-49322.

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Hi @jlaffin

I think that your model is actually a rebranded Samsung washer so I'm not sure. Don't know much if anything at all about Samsung machines ;-)

I couldn't find any info regarding your model but looking at the parts for a 592-49003 model which I'm hoping is similar to yours (is yours a front loader also?) there is a balance ring assembly that may be worth looking at.

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Thanks for the reply. It is a front loader. Yes, I think this is a rebranded Samsung. When I had it apart I did wonder about that ring in the front of the drum. There are some parts that move around inside the ring. Are they supposed to do that, or should the ring be solid?

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@jlaffin

I don't know.

Given the cost of the part I'm loathe to suggest that you try replacing it.

Perhaps you could contact the supplier I linked and ask them if they know.

If they say that it may be the problem, search online for DC97-12135A to find suppliers that suit you best.

Sorry I can't be of more help.

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