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The Sony Xperia Z5 Android smartphone was released in October 2015. The Sony Xperia Z5 features 5.2 inches 1080 x 1920 pixels display and is equipped with a Qualcomm Snapdragon 810 processor alongside 3GB RAM and a 23 MP rear camera.

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Hard reset doesn't work

Hi can anyone help me reset my sony Xperia Z5 I did a factory reset and all it does is vibrate twice and stays off when I switch it on my password is still there?

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I've seen this happen before, I would try this solution below, this may reset the phone FYI

  1. Hold down the Volume Up and the Power button for about 10 seconds.
  2. You should feel 3 vibrations. This will turn your phone off.
  3. Wait a couple of seconds, like 20 or so.
  4. Hold down the Power button for about 3 seconds.
  5. This should turn the phone on again, and this time, the screen should start working too!

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