Why won't it turn on. Brand new, fully charged.

Question

JBL Pulse 4

The JBL Pulse 4 is a portable Bluetooth speaker that combines impressive sound quality with a mesmerizing 360-degree LED light show.

crwdns2934065:0crwdne2934065:0: 25

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crwdns2933897:0crwdne2933897:0

Bought today. Waited excitedly for it to charge fully.

Unplugged it, turned it on, nothing happened.

Plug it back in and now even the charger light won't come on.

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 2

score 4 · Answer 1 · 2022-04-23T06:26:27-07:00

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crwdns2934065:0crwdne2934065:0: 9.5crwdns2936485:0crwdne2936485:0

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crwdns2933897:0crwdne2933897:0

This sounds like a defective unit. See if the store you got it from will offer a refund.

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 4

crwdns2942205:01crwdne2942205:0:

You are 100% right.

I finally got in touch with the support team and after following their trouble shooting tips it has been declared defective.

Think I will choose refund over replacement as I am worried it may happen again.

So wanted the light show though ☹

crwdns2934271:0Dzi 26, 2022crwdnd2934271:0 Joanne L Smith crwdne2934271:0