Hi,
Given it works when plugged in but not on the battery only, it appears as though the battery is faulty or has failed and needs to be replaced.
I cannot find a teardown video online that shows how to open the speaker, but here’s a link that may help in finding the correct replacement battery.
According to the link, if you have had the speaker for <90 days from new, then the battery is covered by the manufacturer’s warranty.
crwdns2934105:0crwdne2934105:0
crwdns2934113:0crwdne2934113:0
crwdns2915270:0crwdne2915270:0
crwdns2889612:0crwdne2889612:0
3
crwdns2944067:03crwdne2944067:0
I Have A Ion Bluetooth Speaker From Costco
When I Charge My Speaker It Stays Charge
I Don't Have Too Charge For Weeks.
I Play My Speaker Everyday And Can Charge My Phone
Conga Master
crwdns2934271:0crwdnd2934271:0 Anthony Shepherd crwdne2934271:0
My Bluetooth speaker will work plug in the wall but I unplug it will not work has to be plugged in all time
crwdns2934271:0crwdnd2934271:0 Detrick Marshall crwdne2934271:0
@detrickmarshall
What is the make and model number of the speaker?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0