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This laptop from HP was released in November 2011. It has a 17.3" display and and comes in either silver or nero black.

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My screen goes black or blue with windows 10 installation

My laptop when with windows 7 works but without the drivers for the Radeon 7690 AMD graphics. When I upgrade the driver using the appropriate graphics driver and reboot the laptop. The screen goes black but you can hear the machines working fine but the display isn't working. When I install windows 10, it does that sometimes 4/10. When it finally loads to desktop with the proper graphics driver, it shows no memory for the graphics driver and goes blue or black after 5 minutes of idleness. Have battled this issue for so long that I give up. Any help will be greatly appreciated

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Do you have the Catalyst Software Suite v15.7.1 Radeon driver installed?

''https://www.amd.com/en/support/graphics/...

Important: Install drivers in Windows 8.0 “Compatibility Mode” - very important.

Boot up to Windows 10 and uninstall the graphics drive in Control Panel> Device Manager and reboot. Windows will either install the generic video driver or re-install the Radeon driver. Did that work?

If that doesn’t work use “Display Driver Uninstaller v18.0.4.4

https://www.majorgeeks.com/files/details...

DDU completely removes all traces of AMD, Nvidia, and Intel graphics card drivers. Follow directions on DDU web site.

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I have tried both and yet it hasn't worked. Like I mentioned earlier, the laptop works fine with win 7 which only gives me a generic display. As soon as I upgrade the graphics driver provided by hp support or from AMD, the screen goes blue or black again. You can the laptop working but not the display. I don't know if GPU need to be changed or what else I need to do. The display experience sucks with the generic display reason why I try to install the graphics driver. I still need help

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@Freddy Collins

You did not mention if you ran "Display Driver Uninstaller". I have fixed many video driver problems with this application. Sometimes the corrupted files get buried quite deep in the OS.

I mean, what have you got to loose by trying?

Important: Install drivers in Windows 8.0 “Compatibility Mode” - very important.

* Is your BIOS version F.09 Rev.A?

* There is also the HP Unified Extensible Firmware Interface (UEFI) Support Environment:

https://support.hp.com/us-en/drivers/sel...

for diagnostics (which I have not tried myself) and of course the on board HP diagnostics - press <Esc> key when first powering on.

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Freddy Collins crwdns2934231:0crwdne2934231:0
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