Repair guides and support for 17" laptops in the Pavilion Notebook 17 series. These laptops have model numbers 17-g000 – 17-g099.

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Won't work on Battery

Hello and thank you for the forum and the chance to finally fix my laptop. I woke one morning ant the laptop would not respond. I tried everything I knew but could not bring anything up on the display. I finally removed the battery and wha-la everything worked as normal, except as soon as I put the battery back in it completely went black and had no power indicator light. I again removed the battery and again it powered right back up as normal. I, in essence, now had a desk top computer instead of a laptop. All indications I had told me the battery was bad. I purchased a new battery from Battdepot and waited for it to arrive from China.

My new battery arrived today. I carefully unpacked it and read the direction. It seemed easy enough to me. Following the directions I installed the new battery and BAM,, the screen went blank and would not power back up in any configuration until I once again removed the battery and plugged the charger back in. Has anyone else experienced this problem or chain of events before ?? Now it indicates that there is a problem with the battery recognition by the laptop. Something must be wrong with the interface between the computer and the battery. Does anyone at all have any suggestions for me??

Thank you everyone for your assistance with my problem. If I can ever return the favor I surely will..

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As a start here is the link for the Service Manual:

Down load it and save.

Also LED/Beep codes:

Also download and save - printing it out would be a good idea for quick reference.

Do any lights come on when just the battery is installed and you press the power button?

Do any lights come on when the battery and the charger are pluggged in? That is, does the battery seem to be charging?

With the battery installed is there difference when just the battery and when battery AND charger are plugged in?

Have you tried taking out the main battery and uplugging charger from the laptop then open case bottom panel and take out the coin shaped CMOS battery. Once done press the power button and hold for 30 seconds.

Then reassemble and plug in old battery - presumably it still has a charge - and press power button. Anything?

You say, “Now it indicates that there is a problem with the battery recognition by the laptop.” What “it”? If it won’t power up when the battery is in how are you able to see a message?

You also state, “. . . I installed the new battery and BAM,, the screen went blank. . .”. Do you mean it was up and running when you installed the battery and it went blank.

Have you run HP’s diagnostic software? From the Service Manual:

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the

following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 95.

b. Hard drive


2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic

test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

This is a start. Let us know how it goes. Carefully note what happens looking (lights) and listening (fan noise, etc.).


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