Pocketalk Classic "encryption unscuccessful". Needs reset

The device is a Pocketalk classic and the menus are unavailable to reset the device. Pocketalk wont provide support with proof of purchase and foreign exchange student needs their device. Just comes up to a screen saying it needs to be reset, but there’s no way to access the menus, because its not working right.

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0