Pocketalk Classic "encryption unscuccessful". Needs reset

The device is a Pocketalk classic and the menus are unavailable to reset the device. Pocketalk wont provide support with proof of purchase and foreign exchange student needs their device. Just comes up to a screen saying it needs to be reset, but there’s no way to access the menus, because its not working right.

crwdns2893858:0crwdne2893858:0 crwdns2893862:0crwdne2893862:0

crwdns2894050:0crwdne2894050:0

crwdns2889612:0crwdne2889612:0 0
crwdns2892346:0crwdne2892346:0