dashboard shows code '16384' and uncharged battery

I just received my bike - haven’t used it yet. After charging the battery completely, I turned on the dashboard. There I got code ‘16384’ and the symbol of an uncharged battery… the motor doesn’t seem to work… anyone else had this issue? Thanks!

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0