crwdns2933897:0crwdne2933897:0

Game starts up, only the # works on all 4 new controllers? Help!

I don’t believe it’s the controller, what other possibilities could it be and how do I fix it?

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2853045:0crwdne2853045:0 crwdns2853046:0crwdne2853046:0
crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0