Hi,
It seems that there is a problem with the headphone jack in the phone.There is an internal contact inthe headphone jack that operates when a set of headphones is plugged in, to indicate to the audio controller to switch the sound from the speaker to the headphone jack.
Try inserting the headphone plug and gently wiggle it about as you are inserting and removing it to see if this releases the contact and restores the sound to the headphones.
If still no good then the phone will have to be opened and the headphone jack be inspected. First to make sure that it is not loose from the systemboard and if it is OK then it may need to be replaced as it cannot be repaired.
Here’s a video that shows how to open the phone so that the headphone jack can be accessed.
The phone seems to be a fairly recently released model so it may still be covered by the manufacturer’s warranty. Maybe you should try and get it fixed under warranty as opening the phone will most probably void the warranty.
crwdns2934105:0crwdne2934105:0
crwdns2934113:0crwdne2934113:0
crwdns2915270:0crwdne2915270:0
crwdns2889612:0crwdne2889612:0
3
crwdns2944067:03crwdne2944067:0
I also have this problem. My phone is only 3 weeks old. Samsung headphones work in it but any other Jack plug doesn't. I took it back to the store but they were no help at all. Told me to see if I could find out if it was a common problem or the like. Any advice would be greatly appreciated.
crwdns2934271:0crwdnd2934271:0 Kristian Barnett crwdne2934271:0
@Kristian Barnett
How many "ring" does the Samsung headphone jack have 3 or 4?
How many do the other headsets have?
Does the phone speaker stop if you slightly (and gently) move the other headphone jacks side to side when in the phone socket?
Please verify the model number of the phone?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
it could be the headphones you are using not connecting properly I use a gaming headset in mine they typically have 3 rings on the jack any more than 3 may not work on your phone samsung are notorious for saying only their peripherals work with their phone so take what they say with a grain of salt any headphones with 3 rings should work properly on your phone hope this helps
crwdns2934271:0crwdnd2934271:0 Matty crwdne2934271:0