Why device is don't see new battery
why device is don't see new battery?
crwdns2934109:0crwdne2934109:0
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Hi @just4pc ,
What is the full model number of the laptop?
What OS is installed?
Does the laptop indicate that the battery is charging when you connect the charger to the laptop but do not turn the laptop on?
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
@jayeff
there is hp split x2 13 "
os is windows 8
computer start up without charger but there is writing battery is not detected but computer works without charger there i connect charger this still showing battery not detected and not showing this is charging
tryed to uninstall battery drivers nothing helped actually even tryed to turn on without battery only with charger uninstall drivers than connect battery and start but nothing helped there
so that's why i'am there
crwdns2934271:0crwdnd2934271:0 just4pc crwdne2934271:0
also i think this is controller problem but waiting for others answers what others think
crwdns2934271:0crwdnd2934271:0 just4pc crwdne2934271:0
Hi @just4pc ,
Do you still have the old battery?
Just wondering if perhaps the new battery may be faulty. There are more than just the necessary +ve and -ve power wires in a battery.
If the old battery is still in a working condition, you may have to re-install it just to verify if it is a motherboard/controller/driver problem or a problem with the new battery.
What does the hardware diagnostic program in the laptop say? See p.77 of the service manual
crwdns2934271:0crwdnd2934271:0 jayeff crwdne2934271:0
@jayeff
yes i have old battery i watched old battery is dead
what the program exactly need to use to see problem?
i get that error every time
https://imgur.com/a/KwunpCy
when i insert charger this staying brighter and indicator light computer working without charger but this don't see battery
thanks , waiting for answer
crwdns2934271:0crwdnd2934271:0 just4pc crwdne2934271:0
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