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Device and repair information for the Dell XPS 13 laptop models 9343 and 9350, which were both released in 2015.

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Replaced battery, but it won't charge beyond 21%

So I replaced the battery in my XPS because the old battery only lasted a few hours and it was beginning to swell. The new battery fits fine, but it won’t take a charge of more than 21% of capacity. That’s using the original Dell charger.

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Hi,

Don’t know if you have done this already but if you have Win 10 installed, create a Win 10 battery report and check what is says about the new battery .

Also have you checked the charger’s voltage output is +19.5V?

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Marten denBoer crwdns2934231:0crwdne2934231:0
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